• We're taking a break in May! Everything is made upon order, all new orders will only be posted in June. Thanks!


We want you to be thrilled with your Lolly and Laine product and we vigorously check the quality of every item we make. 

Returns or refund is not allowed if the size is incorrect as we have size chart for every listing and we highly recommend measuring your pet's necks before placing an order.

However, if you have received a damaged / wrong item, please contact us via email at [email protected] or DM us in Instagram @lollyandlaine or fill up this form so we can make it right. 

You have 7 days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. 

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